eyejourney - Patient Engagement Platform

The Challenge

Managing patient care involves complex workflows and high volumes of inquiries. Innoptix sought a solution to simplify this journey, ensuring well-informed patients while reducing administrative burden. Vitabyte was tasked with developing a comprehensive digital platform to address these needs.

The system needed to:

Integrate education, consent, and workflow efficiency into one platform.
Provide a patient-facing mobile application for tracking, education, and reminders.
Enable seamless email and SMS communication.
Ensure clinics can customise their patient journey with branding, videos, custom communication templates, and scheduling.

The Solution

We built a full ecosystem comprising a patient-facing mobile app and a comprehensive clinic-side administration web application. The system automates critical touchpoints in the patient journey, from education to post-surgery compliance.

Our key development features included:

Multi-Channel Communication: Integrated email, SMS, and WhatsApp to send consents, educational materials, and surgery checklists.
Patient App: A dedicated app for drop compliance tracking, appointment reminders, and accessing educational content.
Clinic Administration: A powerful web dashboard and API for managing patient schedules and monitoring compliance.
Digital Consents: Secure, paperless informed consent processes and storage.